Knowledgebase
Why can't I see the Flash Videos on the iMMACC site?
Posted by Support Admin on 19 August 2015 05:57 PM

If you are having difficulties viewing any of the videos on the iMMACC main page, then here are some solutions that you can try:

1. Clear out your temporary internet files and cookies. With these videos, because they are FLV files and not SWF files, sometimes if you have partially loaded them before, they will get stuck in your temporary internet files.

Click here to read how to clear out your temporary internet files and cookies.

Once you have cleared your cookies and your temporary internet files, you must CLOSE YOUR BROWSER and open it up again. Then, when you reload the page, the movies will play.


2. Try using a different browser. If you are using Firefox, there seems to be an issue with the latest upgrade that has caused compatibility issues with the movies for some people. Try using Internet Explorer.

Alternatively, if you are already using Internet Explorer and would like to try Firefox, you can download this free browser at: http://www.firefox.com

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